Refund Policy

Refund Policy 

Refund Policy & Disclaimer

Effective Date: 1/8/2026

Thank you for shopping with Fish Fam Connect. We value your satisfaction and strive to provide quality products/services. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

Refund requests must be made within 30 days of purchase.
To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Certain products/services may be non-refundable, including but not limited to:
Digital downloads or software once accessed or downloaded
Customized or personalized items
Perishable goods
Non-Refundable Circumstances

Refunds will not be issued for change of mind after the product/service has been delivered.
We reserve the right to refuse refunds if the product shows signs of misuse, damage, or alteration.
Refund Process

Approved refunds will be processed within 2-4 business days to the original payment method.
Shipping and handling fees are non-refundable unless the return is due to our error.
Disclaimer

This refund policy is provided for informational purposes only and does not affect your statutory rights under applicable consumer protection laws.
Fish Fam Connect reserves the right to amend this policy at any time without prior notice.
For questions or refund requests, please contact us at:
Fishfam439@gmail.com | 217-671-5230